Capabilities
| Troubleshooting and Data Recovery | Directory and File Recovery | Reviving Nonbootable Disks | Virus Detection and Prevention |
| Optimizing Disk Organization | Windows Backup Strategies | Troubleshooting Registy Problems | Editing the Registry |
| Windows Memory Management | Hardware Configuration Issues | Troubleshooting Plug n Play Problems | Configuring a LAN Client |
| Establishing TCP/IP Settings | Setting up a Dial-Up Networking Account | I/O Devices and Displays | Troubleshooting Memory Problems |
| Installing Diskette Drives | Installing Hard Disk Drives | Installing CD-ROM, CD-R, CD-RW and DVD Drives | Installing and Configuring SCSI Devices |
| Troubleshooting Advanced CMOS Setup Errors | Resolving Faults with POST | Resolving Printer Problems | Creating and Maintaining System Configuration Files |
| Contain Damage from Virus Presence | Cloning Disks and Disk Partitions | Optimization of Windows Desktop | Network Resources and Security |
| Local System Administration | Sharing and Connecting to Data Directories | Installing and Connections to Network Printers | Connecting to Windows NT and Novell Netware Servers |
| Installing and Configuring Networking Components | Determining LAN Hardware Needs | Modems and Modem Standards | 10/100Base-T 802.3 |
| Repeaters, Bridges and Switches | Cable Modem and DSL | Firewalls: Cayman | Proxy Configuration and Security |
| Ethernet Cabling | Netware 3, 4 and 5 | NetWare Directory Services NDS | Peer-to-Peer Networking |
| Adapter, Protocol and Services Configuration | Administration and Tuning Windows NT Server Performance | Novell Server Administration | Troubleshooting IP Configuration Problems |
| FTP and TELNET | Intranet and Internet Mail Support - POP3, SMTP | Intranet and Internet Security | Video Conferencing |
| WEB Browser Configuration | Creating Content with MS FrontPage 2000 | Web Page HTML, DHTML and Java | Windows 2000 Deployment, Optimization and Troubleshooting |
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